Pure Chat vs CometChat which is better? (2022 compared)

Today we'll be comparing Pure Chat vs CometChat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2022" Pure Chat is ranked 6th while CometChat is ranked 7th.

Pure Chat dominates with an overall user/editors rating of 3.4/5 stars with 1 reviews and CometChat user/editors rating is 3.3/5 stars with 1 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between Pure Chat or CometChat, we have included a few useful alternatives like Olark based on our community recommendations.

As far as Value for money goes, Pure Chat wins by 4 marks but CometChat is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of Pure Chat vs CometChat

Pros & Cons


Why is Pure Chat better than CometChat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+85

5 Reasons to consider this

  • Offers free plan with multiple advanced features
  • Great features list
  • A contender in WordPress Chat Plugins
  • Has 7 highlight features
  • Has Visitors tracking
  • Has SMS Notifications
  • Has Response Automation
  • Best for Low cost software
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Why is CometChat better than Pure Chat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+57

5 Reasons to consider this

  • CometChat is cheaper than Pure Chat
  • Great features list
  • A contender in WordPress Chat Plugins
  • Has 8 highlight features
  • Has Word Filtering
  • Has Visitors tracking
  • Has Video Chat
  • Best for Ease of use
Scroll Down for more details

Overview


Pure Chat Pure Chat
(1 vote)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

Pure Chat is a combination of two useful software They offer a free live chat software and an ArtiBotai which is a free lead capture bot However, the live chat software is only free for three... Read full review

Visit Website
Comparison winner
CometChat CometChat
(1 vote)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

CometChat is a real-time user to user chat plugin which allows your website users to connect with each other through text chat, group chats, voice calling and conference, voice, and video calling and... Read full review

Visit website

41 FS


33 FS


Reviews
Starting Price $79 $49/Month
Value for money 8/10 6/10
Quality of features score 6/10 8/10
Usability and Intuitiveness 7/10 8/10
Vendor Support 6/10 4/10
Likelihood of recommending
The reason for leaving cost
Pop-up Chat
Unrated

Unrated
Conversation Archiving
Unrated

Unrated
Visitors tracking
Unrated

Unrated
Response Automation
Unrated
Notifications
Unrated
Reporting
Unrated
SMS Notifications
Unrated
CRM Integration
Unrated
Word Filtering
Unrated
Bot integration
Unrated

Ratings

When evaluating weather to go with Pure Chat or CometChat which two criteria is most important to you.

Pure Chat offers the best value for money but has a steeper learning curve than CometChat — deciding between the two is a question of tradeoffs.




Standout Features

1. Word Filtering

  • Pure Chat
  • CometChat
  • {{WordxFiltering_2.status}}

    2. Visitors tracking

  • Pure Chat
  • {{Visitorsxtracking_1.status}}
  • CometChat
  • {{Visitorsxtracking_2.status}}

    3. Video Chat

  • Pure Chat
  • CometChat
  • {{VideoxChat_2.status}}

    4. SMS Notifications

  • Pure Chat
  • {{SMSxNotifications_1.status}}
  • CometChat
  • 5. Response Automation

  • Pure Chat
  • {{ResponsexAutomation_1.status}}
  • CometChat
  • 6. Reporting

  • Pure Chat
  • {{Reporting_1.status}}
  • CometChat
  • 7. Pop-up Chat

  • Pure Chat
  • {{PopxupxChat_1.status}}
  • CometChat
  • {{PopxupxChat_2.status}}

    8. Notifications

  • Pure Chat
  • {{Notifications_1.status}}
  • CometChat
  • 9. Conversation Archiving

  • Pure Chat
  • {{ConversationxArchiving_1.status}}
  • CometChat
  • {{ConversationxArchiving_2.status}}

    10. CRM Integration

  • Pure Chat
  • CometChat
  • {{CRMxIntegration_2.status}}

    11. Bot integration

  • Pure Chat
  • CometChat
  • {{Botxintegration_2.status}}

    12. Attachments/Screencasts

  • Pure Chat
  • CometChat
  • {{AttachmentsxScreencasts_2.status}}

    We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check Pure Chat and CometChat details page for any changes not mentioned here.



    Your trust and accuracy is our top concern, we do our best to keep all information up to date and rely on your feedback along with the product creator to ensure the information you see today is accurate, That being said if you have ever used either Pure Chat or CometChat spare 5 seconds of your time to help spot check the information below. Learn more.

    Does Pure Chat offer Customization feature?
    Does CometChat offer Notifications feature?

    SoftwareFindr Radar

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like Pure Chat is 33 which we've used as a threshold to only show the top 10 solutions.

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like Pure Chat is 41 which we've used as a threshold to only show the top 10 solutions.

    There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

    Pricing


    '; Pricing Model Open Source 0 % Subscription78% '; Freemium22% '; One-time License0% Promotional Offers 0% Free Trials 0%
    $ 21

    That is the average price for a solution in this field.

    low Mid High
    After analyzing 6 similar solutions the data above show that Chat offers the lowest starting price while CometChat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

    Adoption By Geography

    According to our data gathered on our platform Pure Chat hasn't got a lead over CometChat in any country.

    According to our data gathered on our platform CometChat hasn't got a lead over Pure Chat in any country.

    In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.


    Type of Support to Expect


    • Live Chat
    • Mail
    60%

    Continue to avoid vendors after Bad Experience.
    40%

    Continue to avoid vendors after Bad Experience.
    • Mail
    • Phone

    Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means both Pure Chat and CometChat is below this category average

    Video Review


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