LiveChat vs Pure Chat which is better? (2022 compared)

Today we'll be comparing LiveChat vs Pure Chat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2022" LiveChat is ranked 4th while Pure Chat is ranked 6th.

Pure Chat dominates with an overall user/editors rating of 3.4/5 stars with 1 reviews and LiveChat user/editors rating is 3.2/5 stars with 3 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between LiveChat or Pure Chat, we have included a few useful alternatives like Olark based on our community recommendations.

As far as Value for money goes, Pure Chat wins by 4 marks and Pure Chat is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of LiveChat vs Pure Chat

Pros & Cons


Why is LiveChat better than Pure Chat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+84

6 Reasons to consider this

  • LiveChat is cheaper than Pure Chat
  • Compared to others the price is reasonable
  • Great features list
  • A contender in WordPress Chat Plugins
  • Has 15 highlight features
  • Has Workflow
  • Has Visitors tracking
  • Has User, Role, and Access Management
  • Best for No particluar area
Scroll Down for more details

Why is Pure Chat better than LiveChat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+55

5 Reasons to consider this

  • Offers free plan with multiple advanced features
  • Great features list
  • A contender in WordPress Chat Plugins
  • Has 7 highlight features
  • Has Visitors tracking
  • Has SMS Notifications
  • Has Response Automation
  • Best for Low cost software
Scroll Down for more details

Overview


LiveChat LiveChat
(3 votes)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

LiveChat was founded back in 2002 and now support over 24000 companies in 150 countries in daily support and sales tasks LiveChat is a proven solution for providing excellent online support within... Read full review

Visit Website
Comparison winner
Pure Chat Pure Chat
(1 vote)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

Pure Chat is a combination of two useful software They offer a free live chat software and an ArtiBotai which is a free lead capture bot However, the live chat software is only free for three... Read full review

Visit Website

53 FS


41 FS


Reviews
Starting Price $19 $79
Value for money 6.4/10 8/10
Quality of features score 6.6/10 6/10
Usability and Intuitiveness 6.4/10 7/10
Vendor Support 6.4/10 6/10
Likelihood of recommending
The reason for leaving
Response Automation
Unrated

Unrated
Pop-up Chat
Unrated

Unrated
Notifications
Unrated

Unrated
Conversation Archiving
Unrated

Unrated
Reporting
Unrated

Unrated
Visitors tracking
Unrated

Unrated
Workflow
Unrated
Attachments/Screencasts
Unrated
Ticket Collaboration
Unrated
Customer Profiles
Unrated

Ratings

When evaluating weather to go with LiveChat or Pure Chat which two criteria is most important to you.

Pure Chat offers the best value for money and is also the is easier to use — deciding between the two is a question of tradeoffs.




Standout Features

1. Workflow

  • LiveChat
  • {{Workflow_1.status}}
  • Pure Chat
  • 2. Visitors tracking

  • LiveChat
  • {{Visitorsxtracking_1.status}}
  • Pure Chat
  • {{Visitorsxtracking_2.status}}

    3. User, Role, and Access Management

  • LiveChat
  • {{UserxxRolexxandxAccessxManagement_1.status}}
  • Pure Chat
  • 4. Ticket Collaboration

  • LiveChat
  • {{TicketxCollaboration_1.status}}
  • Pure Chat
  • 5. Social Integration

  • LiveChat
  • {{SocialxIntegration_1.status}}
  • Pure Chat
  • 6. SMS Notifications

  • LiveChat
  • Pure Chat
  • {{SMSxNotifications_2.status}}

    7. Response Automation

  • LiveChat
  • {{ResponsexAutomation_1.status}}
  • Pure Chat
  • {{ResponsexAutomation_2.status}}

    8. Reporting

  • LiveChat
  • {{Reporting_1.status}}
  • Pure Chat
  • {{Reporting_2.status}}

    9. Pop-up Chat

  • LiveChat
  • {{PopxupxChat_1.status}}
  • Pure Chat
  • {{PopxupxChat_2.status}}

    10. Notifications

  • LiveChat
  • {{Notifications_1.status}}
  • Pure Chat
  • {{Notifications_2.status}}

    11. Knowledge Base

  • LiveChat
  • {{KnowledgexBase_1.status}}
  • Pure Chat
  • 12. Customization

  • LiveChat
  • {{Customization_1.status}}
  • Pure Chat
  • 13. Customer Profiles

  • LiveChat
  • {{CustomerxProfiles_1.status}}
  • Pure Chat
  • 14. Conversation Archiving

  • LiveChat
  • {{ConversationxArchiving_1.status}}
  • Pure Chat
  • {{ConversationxArchiving_2.status}}

    15. Chat ratings

  • LiveChat
  • {{Chatxratings_1.status}}
  • Pure Chat
  • 16. Attachments/Screencasts

  • LiveChat
  • {{AttachmentsxScreencasts_1.status}}
  • Pure Chat
  • We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check LiveChat and Pure Chat details page for any changes not mentioned here.



    Your trust and accuracy is our top concern, we do our best to keep all information up to date and rely on your feedback along with the product creator to ensure the information you see today is accurate, That being said if you have ever used either LiveChat or Pure Chat spare 5 seconds of your time to help spot check the information below. Learn more.

    Does LiveChat offer Video Chat feature?
    Does Pure Chat offer Customization feature?

    SoftwareFindr Radar

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like LiveChat is 33 which we've used as a threshold to only show the top 10 solutions.

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like LiveChat is 53 which we've used as a threshold to only show the top 10 solutions.

    There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

    Pricing


    '; Pricing Model Open Source 0 % Subscription78% '; Freemium22% '; One-time License0% Promotional Offers 0% Free Trials 0%
    $ 21

    That is the average price for a solution in this field.

    low Mid High
    After analyzing 6 similar solutions the data above show that Chat offers the lowest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

    Adoption By Geography

    According to our data gathered on our platform LiveChat hasn't got a lead over Pure Chat in any country.

    According to our data gathered on our platform Pure Chat hasn't got a lead over LiveChat in any country.

    In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.


    Type of Support to Expect


    • Live Chat
    • Mail
    64%

    Continue to avoid vendors after Bad Experience.
    60%

    Continue to avoid vendors after Bad Experience.
    • Live Chat
    • Mail

    Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means both LiveChat and Pure Chat is below this category average

    Video Review


      After analyzing the data on our platform, it's clear that whenever LiveChat and Pure Chat go head to head within the same category LiveChat has continued to be more popular over Pure Chat. This ranking data gives you a better understanding of how these solutions stack up in various use cases.

      What Real Users Are Saying


      Here at SoftwareFindr we are all about learning from the people who came before us. Our entire platform is powered this way learning from people like you who use software like LiveChat or Pure Chat every day. We rely not only on your reviews but feature ratings on interaction on the platform to help inform the next set of buyers.

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      • Most Helpful Favorable Review

        I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one cli...

        -Eugenio S.
      • Most Helpful Critical Review

        Not nearly as effective as native apps to devices Source: g2crowd.com

        -Benjamin M.
      • Read all LiveChat review
      Array ( )

      Average FindrScore in this Category

      1. 0%
        Lowest score
      2. 49%
        Average score
      3. ';
        93%
        Highest score

      Behind the scenes


      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Which Should You Choose

      It's a win for LiveChat ! LiveChat offers Live Chat, Mail which users are happy with. Looking at the data gathered on our platform LiveChat has a higher FindrScore of 53 which indicates that it could be a better fit over Pure Chat While LiveChat not as beginner-friendly, it’s still easy for most beginners to grasp, and currently proving a hit with users on our platform. You have much more flexibility over Pure Chat when it comes to functionality. Hopefully, you now have a clear picture of LiveChat and Pure Chat pricing, features and user-experience provided these solutions. Both have pros and cons and which you choose will depend on your integration needs, pricing and more. Whichever solution you go with, please come back and leave a review for that product so others can benefit from your experience.

      Visit Website

    Frequently Asked Questions

    Q. Is LiveChat better than Pure Chat?

    Ans. We have analyzed 1950 data points to answer this question, in 2022 LiveChat is better than Pure Chat. the scoring 84 whilst Pure Chat scored 55

    Q. For beginners which is better LiveChat or Pure Chat?

    Ans. We ask this very question to our readers and the results are in, Pure Chat scored better that LiveChat by 6 points crowing it the most user friendly.

    Q. What's the price difference between LiveChat and Pure Chat?

    Ans. The solutions are priced slightly different so calculating the price would need to be over a set period. LiveChat is subscription whilst Pure Chat is freemium,

    Q. What is the difference between LiveChat and Pure Chat?

    Ans. The main difference beyond price and support, is LiveChat has an overall higher FindrScore which looks at over 1950 data points powered by real user testing and overall satisfaction.

    Q. Out of LiveChat and Pure Chat which as the better support?

    Ans. The data gathered shows that LiveChat as a slightly better user satisfaction that Pure Chat.

    Q. What are a few good alternatives to LiveChat and Pure Chat?

    Ans. Users who research LiveChat and Pure Chat also look at Olark which as a FindrCsore of 100, See 6 more similar solutions

    Q. LiveChat or Pure Chat which is good for beginners?

    Ans. Looking at the scorecard for both these products, the results show that Pure Chat is better for beginners

    Q. Which is better, LiveChat or Pure Chat in 2022?

    Ans. We’ve asked this very question to users like you and the results are in. The majority of users are recommending LiveChat.

    Q. How does LiveChat compare to Pure Chat?

    Ans. The main difference beyond price and support, is LiveChat has an overall higher FindrScore which looks at over 1950 data points powered by real user testing and overall satisfaction

    Other Alternatives to consider



    So LiveChat and Pure Chat isn't cutting it for you? Here are a few alternatives with similar features that users on our platform also looked at. For a more in-depth breakdown, we always recommend checking out the dedicated alternative page which gives more data on why which solution is recommended. If the price is a big factor to you, the Olark might be worth looking at. For an all-round great solution, then Olark as the highest FindrScore.



    Related Comparison

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