LiveChat vs Pure Chat which is better? (2022 compared)

Today we'll be comparing LiveChat vs Pure Chat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2022" LiveChat is ranked 4th while Pure Chat is ranked 6th.

Pure Chat dominates with an overall user/editors rating of 3.4/5 stars with 1 reviews and LiveChat user/editors rating is 3.2/5 stars with 3 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between LiveChat or Pure Chat, we have included a few useful alternatives like Olark based on our community recommendations.

As far as Value for money goes, Pure Chat wins by 4 marks and Pure Chat is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of LiveChat vs Pure Chat

Pros & Cons


Why is LiveChat better than Pure Chat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+84

6 Reasons to consider this

  • LiveChat is cheaper than Pure Chat
  • Compared to others the price is reasonable
  • Great features list
  • A contender in WordPress Chat Plugins
  • Has 15 highlight features
  • Has Workflow
  • Has Visitors tracking
  • Has User, Role, and Access Management
  • Best for No particluar area
Scroll Down for more details

Why is Pure Chat better than LiveChat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+55

5 Reasons to consider this

  • Offers free plan with multiple advanced features
  • Great features list
  • A contender in WordPress Chat Plugins
  • Has 7 highlight features
  • Has Visitors tracking
  • Has SMS Notifications
  • Has Response Automation
  • Best for Low cost software
Scroll Down for more details

Overview


LiveChat LiveChat
(3 votes)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

LiveChat was founded back in 2002 and now support over 24000 companies in 150 countries in daily support and sales tasks LiveChat is a proven solution for providing excellent online support within... Read full review

Visit Website
Comparison winner
Pure Chat Pure Chat
(1 vote)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

Pure Chat is a combination of two useful software They offer a free live chat software and an ArtiBotai which is a free lead capture bot However, the live chat software is only free for three... Read full review

Visit Website

53 FS


41 FS


Reviews
Starting Price $19 $79
Value for money 6.4/10 8/10
Quality of features score 6.6/10 6/10
Usability and Intuitiveness 6.4/10 7/10
Vendor Support 6.4/10 6/10
Likelihood of recommending
The reason for leaving
Response Automation
Unrated

Unrated
Pop-up Chat
Unrated

Unrated
Notifications
Unrated

Unrated
Conversation Archiving
Unrated

Unrated
Reporting
Unrated

Unrated
Visitors tracking
Unrated

Unrated
Workflow
Unrated
Attachments/Screencasts
Unrated
Ticket Collaboration
Unrated
Customer Profiles
Unrated

Ratings

When evaluating weather to go with LiveChat or Pure Chat which two criteria is most important to you.

Pure Chat offers the best value for money and is also the is easier to use — deciding between the two is a question of tradeoffs.




Standout Features

1. Workflow

  • LiveChat
  • {{Workflow_1.status}}
  • Pure Chat
  • 2. Visitors tracking

  • LiveChat
  • {{Visitorsxtracking_1.status}}
  • Pure Chat
  • {{Visitorsxtracking_2.status}}

    3. User, Role, and Access Management

  • LiveChat
  • {{UserxxRolexxandxAccessxManagement_1.status}}
  • Pure Chat
  • 4. Ticket Collaboration

  • LiveChat
  • {{TicketxCollaboration_1.status}}
  • Pure Chat
  • 5. Social Integration

  • LiveChat
  • {{SocialxIntegration_1.status}}
  • Pure Chat
  • 6. SMS Notifications

  • LiveChat
  • Pure Chat
  • {{SMSxNotifications_2.status}}

    7. Response Automation

  • LiveChat
  • {{ResponsexAutomation_1.status}}
  • Pure Chat
  • {{ResponsexAutomation_2.status}}

    8. Reporting

  • LiveChat
  • {{Reporting_1.status}}
  • Pure Chat
  • {{Reporting_2.status}}

    9. Pop-up Chat

  • LiveChat
  • {{PopxupxChat_1.status}}
  • Pure Chat
  • {{PopxupxChat_2.status}}

    10. Notifications

  • LiveChat
  • {{Notifications_1.status}}
  • Pure Chat
  • {{Notifications_2.status}}

    11. Knowledge Base

  • LiveChat
  • {{KnowledgexBase_1.status}}
  • Pure Chat
  • 12. Customization

  • LiveChat
  • {{Customization_1.status}}
  • Pure Chat
  • 13. Customer Profiles

  • LiveChat
  • {{CustomerxProfiles_1.status}}
  • Pure Chat
  • 14. Conversation Archiving

  • LiveChat
  • {{ConversationxArchiving_1.status}}
  • Pure Chat
  • {{ConversationxArchiving_2.status}}

    15. Chat ratings

  • LiveChat
  • {{Chatxratings_1.status}}
  • Pure Chat
  • 16. Attachments/Screencasts

  • LiveChat
  • {{AttachmentsxScreencasts_1.status}}
  • Pure Chat
  • We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check LiveChat and Pure Chat details page for any changes not mentioned here.



    Your trust and accuracy is our top concern, we do our best to keep all information up to date and rely on your feedback along with the product creator to ensure the information you see today is accurate, That being said if you have ever used either LiveChat or Pure Chat spare 5 seconds of your time to help spot check the information below. Learn more.

    Does LiveChat offer Video Chat feature?
    Does Pure Chat offer Customization feature?

    SoftwareFindr Radar

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like LiveChat is 33 which we've used as a threshold to only show the top 10 solutions.

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like LiveChat is 53 which we've used as a threshold to only show the top 10 solutions.

    There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

    Pricing


    '; Pricing Model Open Source 0 % Subscription78% '; Freemium22% '; One-time License0% Promotional Offers 0% Free Trials 0%
    $ 21

    That is the average price for a solution in this field.

    low Mid High
    After analyzing 6 similar solutions the data above show that Chat offers the lowest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

    Adoption By Geography

    According to our data gathered on our platform LiveChat hasn't got a lead over Pure Chat in any country.

    According to our data gathered on our platform Pure Chat hasn't got a lead over LiveChat in any country.

    In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.


    Type of Support to Expect


    • Live Chat
    • Mail
    64%

    Continue to avoid vendors after Bad Experience.
    60%

    Continue to avoid vendors after Bad Experience.
    • Live Chat
    • Mail

    Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means both LiveChat and Pure Chat is below this category average

    Video Review


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