Apart from the functional possibilities, this plugin packs tons of visual options too. It’s like the number one solution for everything one might require in this specific niche. It allows users to rate the chat and even send the feedback or save the transcript. The system can be added with active target mechanisms, making sure the box is popped in at the right time. Moreover, it works with other similar online support plugins like Zendesk, Salesforce, Groove, etc. The design part is customizable with available options. Inside the chat, shortcuts can be created, which makes it easy to navigate.It’s a web-based solution, independent of the platform, thus, it requires an additional plugin to work properly on WordPress. This is the only limitation, but if you are fine with it, then Olark can implement the best live chat platform.
- The plugin works when your team is offline, helping you to hear everything every time.
- It packs powerful insight system behind-the-scene, working 24×7 to collect the data and then analysing it to achieve better results and conversions.
- The whole layout is responsive in nature, ensuring all of its elements work on smartphones and tablets too.
- It is compatible to work with popular e-commerce solution providers and other tools like Google Analytics, etc.