SnapEngage vs Pure Chat which is better? (2022 compared)

Today we'll be comparing SnapEngage vs Pure Chat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2022" SnapEngage is ranked 2nd while Pure Chat is ranked 6th.

SnapEngage dominates with an overall user/editors rating of 3.5/5 stars with 1 reviews and Pure Chat user/editors rating is 3.4/5 stars with 1 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between SnapEngage or Pure Chat, we have included a few useful alternatives like Olark based on our community recommendations.

As far as Value for money goes, Pure Chat wins by 4 marks but SnapEngage is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of SnapEngage vs Pure Chat

Pros & Cons


Why is SnapEngage better than Pure Chat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+86

5 Reasons to consider this

  • SnapEngage is cheaper than Pure Chat
  • Compared to others the price is reasonable
  • Category leader in WordPress Chat Plugins
  • Has 0 highlight features
  • Best for Customer support
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Why is Pure Chat better than SnapEngage?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+55

5 Reasons to consider this

  • Offers free plan with multiple advanced features
  • Great features list
  • A contender in WordPress Chat Plugins
  • Has 7 highlight features
  • Has Visitors tracking
  • Has SMS Notifications
  • Has Response Automation
  • Best for Low cost software
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Overview


SnapEngage SnapEngage
(1 vote)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

If you were impressed with my first recommendation but were disappointed to know that it wasn’t supporting WordPress natively, then have a look at SnapEngage It’s a plugin offering a similar set... Read full review

Download/Demo
Comparison winner
Pure Chat Pure Chat
(1 vote)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

Pure Chat is a combination of two useful software They offer a free live chat software and an ArtiBotai which is a free lead capture bot However, the live chat software is only free for three... Read full review

Visit Website

71 FS


41 FS


Reviews
Starting Price $79
Value for money 6/10 8/10
Quality of features score 7/10 6/10
Usability and Intuitiveness 7/10 7/10
Vendor Support 8/10 6/10
Likelihood of recommending
The reason for leaving
Response Automation
Unrated
Pop-up Chat
Unrated
Notifications
Unrated
Conversation Archiving
Unrated
Reporting
Unrated
Visitors tracking
Unrated
SMS Notifications
Unrated

Ratings

When evaluating weather to go with SnapEngage or Pure Chat which two criteria is most important to you.

Pure Chat offers the best value for money but has a steeper learning curve than SnapEngage — deciding between the two is a question of tradeoffs.




Standout Features

1. Visitors tracking

  • SnapEngage
  • Pure Chat
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    2. SMS Notifications

  • SnapEngage
  • Pure Chat
  • {{SMSxNotifications_2.status}}

    3. Response Automation

  • SnapEngage
  • Pure Chat
  • {{ResponsexAutomation_2.status}}

    4. Reporting

  • SnapEngage
  • Pure Chat
  • {{Reporting_2.status}}

    5. Pop-up Chat

  • SnapEngage
  • Pure Chat
  • {{PopxupxChat_2.status}}

    6. Notifications

  • SnapEngage
  • Pure Chat
  • {{Notifications_2.status}}

    7. Conversation Archiving

  • SnapEngage
  • Pure Chat
  • {{ConversationxArchiving_2.status}}

    We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check SnapEngage and Pure Chat details page for any changes not mentioned here.



    Your trust and accuracy is our top concern, we do our best to keep all information up to date and rely on your feedback along with the product creator to ensure the information you see today is accurate, That being said if you have ever used either SnapEngage or Pure Chat spare 5 seconds of your time to help spot check the information below. Learn more.

    Does Pure Chat offer Customization feature?

    SoftwareFindr Radar

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like SnapEngage is 33 which we've used as a threshold to only show the top 10 solutions.

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like SnapEngage is 71 which we've used as a threshold to only show the top 10 solutions.

    There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

    Pricing


    '; Pricing Model Open Source 0 % Subscription78% '; Freemium22% '; One-time License0% Promotional Offers 0% Free Trials 0%
    $ 21

    That is the average price for a solution in this field.

    low Mid High
    After analyzing 6 similar solutions the data above show that Chat offers the lowest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

    Adoption By Geography

    According to our data gathered on our platform SnapEngage is more popular in following countries- United States

    According to our data gathered on our platform Pure Chat hasn't got a lead over SnapEngage in any country.

    In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.


    Type of Support to Expect


    80%

    Continue to seek out vendors after Good Experience
    60%

    Continue to avoid vendors after Bad Experience.
    • Live Chat
    • Mail

    Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means Pure Chat is below this threshold and SnapEngage is above this threshold

    Video Review


    No Video Provided 1
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