Olark vs Pure Chat which is better? (2022 compared)

Today we'll be comparing Olark vs Pure Chat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2022" Olark is ranked 1st while Pure Chat is ranked 6th.

Olark dominates with an overall user/editors rating of 5/5 stars with 1 reviews and Pure Chat user/editors rating is 3.4/5 stars with 1 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between Olark or Pure Chat, we have included a few useful alternatives like LiveChat based on our community recommendations.

As far as Value for money goes, Olark wins by 5 marks and Olark is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of Olark vs Pure Chat

Pros & Cons


Why is Olark better than Pure Chat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+100

10 Reasons to consider this

  • Olark is cheaper than Pure Chat
  • The quality of support has been rated to be better than Pure Chat
  • Easy to use even for a beginner
  • Compared to others the price is reasonable
  • The majority of our users are experiencing positive experience with Olark
  • Category leader in WordPress Chat Plugins
  • Has 0 highlight features
  • Best for Customer support
  • Best for Ease of use
  • Best for Complete solution
Scroll Down for more details

Why is Pure Chat better than Olark?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+55

5 Reasons to consider this

  • Offers free plan with multiple advanced features
  • Great features list
  • A contender in WordPress Chat Plugins
  • Has 7 highlight features
  • Has Visitors tracking
  • Has SMS Notifications
  • Has Response Automation
  • Best for Low cost software
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Overview


Olark Olark
(1 vote)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

Apart from the functional possibilities, this plugin packs tons of visual options too It's like the number one solution for everything one might require in this specific niche It allows users to rate... Read full review

Download/Demo
Comparison winner
Pure Chat Pure Chat
(1 vote)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

Pure Chat is a combination of two useful software They offer a free live chat software and an ArtiBotai which is a free lead capture bot However, the live chat software is only free for three... Read full review

Visit Website

93 FS


41 FS


Reviews
Starting Price $79
Value for money 10/10 8/10
Quality of features score 10/10 6/10
Usability and Intuitiveness 10/10 7/10
Vendor Support 10/10 6/10
Likelihood of recommending
The reason for leaving
Response Automation
Unrated
Pop-up Chat
Unrated
Notifications
Unrated
Conversation Archiving
Unrated
Reporting
Unrated
Visitors tracking
Unrated
SMS Notifications
Unrated

Ratings

When evaluating weather to go with Olark or Pure Chat which two criteria is most important to you.

Olark offers the best value for money and is also the is easier to use — deciding between the two is a question of tradeoffs.




Standout Features

1. Visitors tracking

  • Olark
  • Pure Chat
  • {{Visitorsxtracking_2.status}}

    2. SMS Notifications

  • Olark
  • Pure Chat
  • {{SMSxNotifications_2.status}}

    3. Response Automation

  • Olark
  • Pure Chat
  • {{ResponsexAutomation_2.status}}

    4. Reporting

  • Olark
  • Pure Chat
  • {{Reporting_2.status}}

    5. Pop-up Chat

  • Olark
  • Pure Chat
  • {{PopxupxChat_2.status}}

    6. Notifications

  • Olark
  • Pure Chat
  • {{Notifications_2.status}}

    7. Conversation Archiving

  • Olark
  • Pure Chat
  • {{ConversationxArchiving_2.status}}

    We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check Olark and Pure Chat details page for any changes not mentioned here.



    Your trust and accuracy is our top concern, we do our best to keep all information up to date and rely on your feedback along with the product creator to ensure the information you see today is accurate, That being said if you have ever used either Olark or Pure Chat spare 5 seconds of your time to help spot check the information below. Learn more.

    Does Pure Chat offer Customization feature?

    SoftwareFindr Radar

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like Olark is 33 which we've used as a threshold to only show the top 10 solutions.

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like Olark is 93 which we've used as a threshold to only show the top 10 solutions.

    There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

    Pricing


    '; Pricing Model Open Source 0 % Subscription78% '; Freemium22% '; One-time License0% Promotional Offers 0% Free Trials 0%
    $ 21

    That is the average price for a solution in this field.

    low Mid High
    After analyzing 6 similar solutions the data above show that Chat offers the lowest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

    Adoption By Geography

    According to our data gathered on our platform Olark hasn't got a lead over Pure Chat in any country.

    According to our data gathered on our platform Pure Chat hasn't got a lead over Olark in any country.

    In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.


    Type of Support to Expect


    100%

    Continue to seek out vendors after Good Experience
    60%

    Continue to avoid vendors after Bad Experience.
    • Live Chat
    • Mail

    Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means Pure Chat is below this threshold and Olark is above this threshold

    Video Review


    No Video Provided 1

      After analyzing the data on our platform, it's clear that whenever Olark and Pure Chat go head to head within the same category Olark has continued to be more popular over Pure Chat. This ranking data gives you a better understanding of how these solutions stack up in various use cases.

      Average FindrScore in this Category

      1. 0%
        Lowest score
      2. 49%
        Average score
      3. ';
        93%
        Highest score

      Behind the scenes


      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Which Should You Choose

      It's a win for Olark ! Olark offers which users are happy with. Looking at the data gathered on our platform Olark has a higher FindrScore of 93 which indicates that it could be a better fit over Pure Chat However, you get a lot more functionality and flexibility with Pure Chat which you may need to take into consideration. Hopefully, you now have a clear picture of Olark and Pure Chat pricing, features and user-experience provided these solutions. Both have pros and cons and which you choose will depend on your integration needs, pricing and more. Whichever solution you go with, please come back and leave a review for that product so others can benefit from your experience.

      Download/Demo

    Frequently Asked Questions

    Q. Is Olark better than Pure Chat?

    Ans. We have analyzed 1926 data points to answer this question, in 2022 Olark is better than Pure Chat. the scoring 100 whilst Pure Chat scored 55

    Q. For beginners which is better Olark or Pure Chat?

    Ans. We ask this very question to our readers and the results are in, Olark scored better that Pure Chat by 30 points crowing it the most user friendly.

    Q. What's the price difference between Olark and Pure Chat?

    Ans. The solutions are priced slightly different so calculating the price would need to be over a set period. Olark is subscription whilst Pure Chat is freemium,

    Q. What is the difference between Olark and Pure Chat?

    Ans. The main difference beyond price and support, is Olark has an overall higher FindrScore which looks at over 1926 data points powered by real user testing and overall satisfaction.

    Q. Out of Olark and Pure Chat which as the better support?

    Ans. The data gathered shows that Olark as a slightly better user satisfaction that Pure Chat.

    Q. What are a few good alternatives to Olark and Pure Chat?

    Ans. Users who research Olark and Pure Chat also look at LiveChat which as a FindrCsore of 54, See 6 more similar solutions

    Q. Olark or Pure Chat which is good for beginners?

    Ans. Looking at the scorecard for both these products, the results show that Olark is better for beginners

    Q. Which is better, Olark or Pure Chat in 2022?

    Ans. We’ve asked this very question to users like you and the results are in. The majority of users are recommending Olark.

    Q. How does Olark compare to Pure Chat?

    Ans. The main difference beyond price and support, is Olark has an overall higher FindrScore which looks at over 1926 data points powered by real user testing and overall satisfaction

    Other Alternatives to consider



    So Olark and Pure Chat isn't cutting it for you? Here are a few alternatives with similar features that users on our platform also looked at. For a more in-depth breakdown, we always recommend checking out the dedicated alternative page which gives more data on why which solution is recommended. If the price is a big factor to you, the SnapEngage might be worth looking at. For an all-round great solution, then SnapEngage as the highest FindrScore.



    Related Comparison

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