SnapEngage vs LiveChat which is better? (2024 compared)

Today we'll be comparing SnapEngage vs LiveChat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2024" SnapEngage is ranked 2nd while LiveChat is ranked 5th.

SnapEngage dominates with an overall user/editors rating of 3.5/5 stars with 1 reviews and LiveChat user/editors rating is 3.2/5 stars with 3 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between SnapEngage or LiveChat, we have included a few useful alternatives like Olark based on our community recommendations.

As far as Value for money goes, LiveChat wins by 3.2 marks but SnapEngage is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of SnapEngage vs LiveChat

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Pros & Cons

Why is SnapEngage better than LiveChat?

FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more

+86

5 Reasons to consider this

SnapEngage is cheaper than LiveChat
Compared to others the price is reasonable
Category leader in WordPress Chat Plugins
Has 0 highlight features
Best for Customer support

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Why is LiveChat better than SnapEngage?

FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more

+54

5 Reasons to consider this

Compared to others the price is reasonable
Great features list
A contender in WordPress Chat Plugins
Has 15 highlight features
Has Workflow
Has Visitors tracking
Has User, Role, and Access Management
Best for No particluar area

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Overview

SnapEngage

(1 vote)

N/A/5

Capterra

N/A/5

Trustpilot

If you were impressed with my first recommendation but were disappointed to know that it wasn’t supporting WordPress natively, then have a look at SnapEngage It’s a plugin offering a similar set... Read full review

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Comparison winner

LiveChat

(3 votes)

N/A/5

Capterra

N/A/5

Trustpilot

LiveChat was founded back in 2002 and now support over 24000 companies in 150 countries in daily support and sales tasks LiveChat is a proven solution for providing excellent online support within... Read full review

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	SnapEngage 71 FS Compare	LiveChat 46 FS Compare
Reviews
Starting Price		$19
Value for money	6/10	6.4/10
Quality of features score	7/10	6.6/10
Usability and Intuitiveness	7/10	6.4/10
Vendor Support	8/10	6.4/10
Likelihood of recommending
The reason for leaving
Response Automation		Unrated
Workflow		Unrated
Attachments/Screencasts		Unrated
Ticket Collaboration		Unrated
Pop-up Chat		Unrated
Notifications		Unrated
Conversation Archiving		Unrated
Customer Profiles		Unrated
Social Integration		Unrated
Knowledge Base		Unrated

Ratings

When evaluating weather to go with SnapEngage or LiveChat which two criteria is most important to you.

Please select from the following and

SnapEngage

LiveChat

We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check SnapEngage and LiveChat details page for any changes not mentioned here.

Your trust and accuracy is our top concern, we do our best to keep all information up to date and rely on your feedback along with the product creator to ensure the information you see today is accurate, That being said if you have ever used either SnapEngage or LiveChat spare 5 seconds of your time to help spot check the information below. Learn more.

Does LiveChat offer Video Chat feature?

SoftwareFindr Radar

Filter by market:

The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like SnapEngage is 33 which we've used as a threshold to only show the top 10 solutions.

The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like SnapEngage is 71 which we've used as a threshold to only show the top 10 solutions.

There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

Pricing

Pricing Model Free trail, Subscription
Starting From $0 /
Free Trial
Promotional offer SnapEngage Deals
Check SnapEngage Pricing

Pricing Model Subscription
Starting From $19 /
Free Trial
Promotional offer LiveChat Deals
Check LiveChat Pricing

$ 21

That is the average price for a solution in this field.

low Mid High

After analyzing 6 similar solutions the data above show that Chat offers the lowest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

Adoption By Geography

According to our data gathered on our platform SnapEngage is more popular in following countries- United States

According to our data gathered on our platform LiveChat hasn't got a lead over SnapEngage in any country.

In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.

Type of Support to Expect

80%

Continue to seek out vendors after Good Experience

64%

Continue to avoid vendors after Bad Experience.

Live Chat
Mail

Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means LiveChat is below this threshold and SnapEngage is above this threshold

Video Review

No Video Provided 1

Ranked in these collections

#2 Best WordPress Chat Plugins

#5 Best WordPress Chat Plugins

After analyzing the data on our platform, it's clear that whenever SnapEngage and LiveChat go head to head within the same category SnapEngage has continued to be more popular over LiveChat. This ranking data gives you a better understanding of how these solutions stack up in various use cases.

Average FindrScore in this Category

0%
Lowest score
49%
Average score
93%
Highest score

SnapEngage 71%
LiveChat 46%

SnapEngage

LiveChat

Behind the scenes

Hmm,sorry no one has uploaded a screenshot of the user interface yet.

Which Should You Choose

It's a win for SnapEngage ! SnapEngage offers which users are happy with. Looking at the data gathered on our platform SnapEngage has a higher FindrScore of 71 which indicates that it could be a better fit over LiveChat However, you get a lot more functionality and flexibility with LiveChat which you may need to take into consideration. Hopefully, you now have a clear picture of SnapEngage and LiveChat pricing, features and user-experience provided these solutions. Both have pros and cons and which you choose will depend on your integration needs, pricing and more. Whichever solution you go with, please come back and leave a review for that product so others can benefit from your experience.

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Frequently Asked Questions

Q. Is SnapEngage better than LiveChat?

Ans. We have analyzed 1950 data points to answer this question, in 2024 SnapEngage is better than LiveChat. the scoring 86 whilst LiveChat scored 54

Q. For beginners which is better SnapEngage or LiveChat?

Ans. We ask this very question to our readers and the results are in, SnapEngage scored better that LiveChat by 6 points crowing it the most user friendly.

Q. What's the price difference between SnapEngage and LiveChat?

Ans. The solutions are priced slightly different so calculating the price would need to be over a set period. SnapEngage is free trail whilst LiveChat is subscription,

Q. What is the difference between SnapEngage and LiveChat?

Ans. The main difference beyond price and support, is SnapEngage has an overall higher FindrScore which looks at over 1950 data points powered by real user testing and overall satisfaction.

Q. Out of SnapEngage and LiveChat which as the better support?

Ans. The data gathered shows that SnapEngage as a slightly better user satisfaction that LiveChat.

Q. What are a few good alternatives to SnapEngage and LiveChat?

Ans. Users who research SnapEngage and LiveChat also look at Olark which as a FindrCsore of 75, See 6 more similar solutions

Q. SnapEngage or LiveChat which is good for beginners?

Ans. Looking at the scorecard for both these products, the results show that SnapEngage is better for beginners

Q. Which is better, SnapEngage or LiveChat in 2024?

Ans. We’ve asked this very question to users like you and the results are in. The majority of users are recommending SnapEngage.

Q. How does SnapEngage compare to LiveChat?

Ans. The main difference beyond price and support, is SnapEngage has an overall higher FindrScore which looks at over 1950 data points powered by real user testing and overall satisfaction

Other Alternatives to consider

So SnapEngage and LiveChat isn't cutting it for you? Here are a few alternatives with similar features that users on our platform also looked at. For a more in-depth breakdown, we always recommend checking out the dedicated alternative page which gives more data on why which solution is recommended. If the price is a big factor to you, the Olark might be worth looking at. For an all-round great solution, then Olark as the highest FindrScore.