Chat vs LiveChat which is better? (2024 compared)

Today we'll be comparing Chat vs LiveChat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2024" Chat is ranked 4th while LiveChat is ranked 5th.

Chat dominates with an overall user/editors rating of 3.4/5 stars with 1 reviews and LiveChat user/editors rating is 3.2/5 stars with 3 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between Chat or LiveChat, we have included a few useful alternatives like Olark based on our community recommendations.

As far as Value for money goes, Chat wins by 3.5 marks but LiveChat is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of Chat vs LiveChat

Pros & Cons


Why is Chat better than LiveChat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+84

5 Reasons to consider this

  • Chat is cheaper than LiveChat
  • Compared to others the price is reasonable
  • A contender in WordPress Chat Plugins
  • Has 0 highlight features
  • Best for Customer support
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Why is LiveChat better than Chat?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+54

5 Reasons to consider this

  • Compared to others the price is reasonable
  • Great features list
  • A contender in WordPress Chat Plugins
  • Has 15 highlight features
  • Has Workflow
  • Has Visitors tracking
  • Has User, Role, and Access Management
  • Best for No particluar area
Scroll Down for more details

Overview


Chat Chat
(1 vote)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

It’s the final recommendation from my side, and it’s a premium product with top-notch support and features The developer behind is known for developing premium products for WordPress, and there... Read full review

Download/Demo
Comparison winner
LiveChat LiveChat
(3 votes)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

LiveChat was founded back in 2002 and now support over 24000 companies in 150 countries in daily support and sales tasks LiveChat is a proven solution for providing excellent online support within... Read full review

Visit Website

55 FS


46 FS


Reviews
Starting Price $19
Value for money 7/10 6.4/10
Quality of features score 6/10 6.6/10
Usability and Intuitiveness 6/10 6.4/10
Vendor Support 8/10 6.4/10
Likelihood of recommending
The reason for leaving
Response Automation
Unrated
Workflow
Unrated
Attachments/Screencasts
Unrated
Ticket Collaboration
Unrated
Pop-up Chat
Unrated
Notifications
Unrated
Conversation Archiving
Unrated
Customer Profiles
Unrated
Social Integration
Unrated
Knowledge Base
Unrated

Ratings

When evaluating weather to go with Chat or LiveChat which two criteria is most important to you.

Chat offers the best value for money but has a steeper learning curve than LiveChat — deciding between the two is a question of tradeoffs.




Standout Features

1. Workflow

  • Chat
  • LiveChat
  • {{Workflow_2.status}}

    2. Visitors tracking

  • Chat
  • LiveChat
  • {{Visitorsxtracking_2.status}}

    3. User, Role, and Access Management

  • Chat
  • LiveChat
  • {{UserxxRolexxandxAccessxManagement_2.status}}

    4. Ticket Collaboration

  • Chat
  • LiveChat
  • {{TicketxCollaboration_2.status}}

    5. Social Integration

  • Chat
  • LiveChat
  • {{SocialxIntegration_2.status}}

    6. Response Automation

  • Chat
  • LiveChat
  • {{ResponsexAutomation_2.status}}

    7. Reporting

  • Chat
  • LiveChat
  • {{Reporting_2.status}}

    8. Pop-up Chat

  • Chat
  • LiveChat
  • {{PopxupxChat_2.status}}

    9. Notifications

  • Chat
  • LiveChat
  • {{Notifications_2.status}}

    10. Knowledge Base

  • Chat
  • LiveChat
  • {{KnowledgexBase_2.status}}

    11. Customization

  • Chat
  • LiveChat
  • {{Customization_2.status}}

    12. Customer Profiles

  • Chat
  • LiveChat
  • {{CustomerxProfiles_2.status}}

    13. Conversation Archiving

  • Chat
  • LiveChat
  • {{ConversationxArchiving_2.status}}

    14. Chat ratings

  • Chat
  • LiveChat
  • {{Chatxratings_2.status}}

    15. Attachments/Screencasts

  • Chat
  • LiveChat
  • {{AttachmentsxScreencasts_2.status}}

    We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check Chat and LiveChat details page for any changes not mentioned here.



    Your trust and accuracy is our top concern, we do our best to keep all information up to date and rely on your feedback along with the product creator to ensure the information you see today is accurate, That being said if you have ever used either Chat or LiveChat spare 5 seconds of your time to help spot check the information below. Learn more.

    Does LiveChat offer Video Chat feature?

    SoftwareFindr Radar

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like Chat is 33 which we've used as a threshold to only show the top 10 solutions.

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like Chat is 55 which we've used as a threshold to only show the top 10 solutions.

    There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

    Pricing


    '; Pricing Model Open Source 0 % Subscription78% '; Freemium22% '; One-time License0% Promotional Offers 0% Free Trials 0%
    $ 21

    That is the average price for a solution in this field.

    low Mid High
    After analyzing 6 similar solutions the data above show that ClickDesk offers the lowest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

    Adoption By Geography

    According to our data gathered on our platform Chat hasn't got a lead over LiveChat in any country.

    According to our data gathered on our platform LiveChat hasn't got a lead over Chat in any country.

    In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.


    Type of Support to Expect


    80%

    Continue to seek out vendors after Good Experience
    64%

    Continue to avoid vendors after Bad Experience.
    • Live Chat
    • Mail

    Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means LiveChat is below this threshold and Chat is above this threshold

    Video Review


    No Video Provided 1

      After analyzing the data on our platform, it's clear that whenever Chat and LiveChat go head to head within the same category Chat has continued to be more popular over LiveChat. This ranking data gives you a better understanding of how these solutions stack up in various use cases.

      Average FindrScore in this Category

      1. 0%
        Lowest score
      2. 49%
        Average score
      3. ';
        93%
        Highest score

      Behind the scenes


      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Which Should You Choose

      It's a win for Chat ! Chat offers which users are happy with. Looking at the data gathered on our platform Chat has a higher FindrScore of 55 which indicates that it could be a better fit over LiveChat While Chat not as beginner-friendly, it’s still easy for most beginners to grasp, and currently proving a hit with users on our platform. However, you get a lot more functionality and flexibility with LiveChat which you may need to take into consideration. Hopefully, you now have a clear picture of Chat and LiveChat pricing, features and user-experience provided these solutions. Both have pros and cons and which you choose will depend on your integration needs, pricing and more. Whichever solution you go with, please come back and leave a review for that product so others can benefit from your experience.

      Download/Demo

    Frequently Asked Questions

    Q. Is Chat better than LiveChat?

    Ans. We have analyzed 1950 data points to answer this question, in 2024 Chat is better than LiveChat. the scoring 84 whilst LiveChat scored 54

    Q. For beginners which is better Chat or LiveChat?

    Ans. We ask this very question to our readers and the results are in, LiveChat scored better that Chat by 4 points crowing it the most user friendly.

    Q. What's the price difference between Chat and LiveChat?

    Ans. Looking at the starting price of these two solutions Chat is $0/ and subscription which LiveChat is $19/ and subscription. So on the entry level LiveChat is more per month.

    Q. What is the difference between Chat and LiveChat?

    Ans. The main difference beyond price and support, is Chat has an overall higher FindrScore which looks at over 1950 data points powered by real user testing and overall satisfaction.

    Q. Out of Chat and LiveChat which as the better support?

    Ans. The data gathered shows that Chat as a slightly better user satisfaction that LiveChat.

    Q. What are a few good alternatives to Chat and LiveChat?

    Ans. Users who research Chat and LiveChat also look at Olark which as a FindrCsore of 75, See 6 more similar solutions

    Q. Chat or LiveChat which is good for beginners?

    Ans. Looking at the scorecard for both these products, the results show that LiveChat is better for beginners

    Q. Which is better, Chat or LiveChat in 2024?

    Ans. We’ve asked this very question to users like you and the results are in. The majority of users are recommending Chat.

    Q. How does Chat compare to LiveChat?

    Ans. The main difference beyond price and support, is Chat has an overall higher FindrScore which looks at over 1950 data points powered by real user testing and overall satisfaction

    Other Alternatives to consider



    So Chat and LiveChat isn't cutting it for you? Here are a few alternatives with similar features that users on our platform also looked at. For a more in-depth breakdown, we always recommend checking out the dedicated alternative page which gives more data on why which solution is recommended. If the price is a big factor to you, the Olark might be worth looking at. For an all-round great solution, then Olark as the highest FindrScore.



    Related Comparison

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