LiveChat vs CometChat which is better? (2024 compared)

Today we'll be comparing LiveChat vs CometChat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2024" LiveChat is ranked 5th while CometChat is ranked 7th.

CometChat dominates with an overall user/editors rating of 3.3/5 stars with 1 reviews and LiveChat user/editors rating is 3.2/5 stars with 3 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between LiveChat or CometChat, we have included a few useful alternatives like Olark based on our community recommendations.

As far as Value for money goes, LiveChat wins by 3.2 marks but CometChat is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of LiveChat vs CometChat

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Pros & Cons

Why is LiveChat better than CometChat?

FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more

+84

6 Reasons to consider this

LiveChat is cheaper than CometChat
Compared to others the price is reasonable
Great features list
A contender in WordPress Chat Plugins
Has 15 highlight features
Has Workflow
Has Visitors tracking
Has User, Role, and Access Management
Best for No particluar area

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Why is CometChat better than LiveChat?

FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more

+57

4 Reasons to consider this

Great features list
A contender in WordPress Chat Plugins
Has 8 highlight features
Has Word Filtering
Has Visitors tracking
Has Video Chat
Best for Ease of use

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Overview

LiveChat

(3 votes)

N/A/5

Capterra

N/A/5

Trustpilot

LiveChat was founded back in 2002 and now support over 24000 companies in 150 countries in daily support and sales tasks LiveChat is a proven solution for providing excellent online support within... Read full review

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Comparison winner

CometChat

(1 vote)

N/A/5

Capterra

N/A/5

Trustpilot

CometChat is a real-time user to user chat plugin which allows your website users to connect with each other through text chat, group chats, voice calling and conference, voice, and video calling and... Read full review

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	LiveChat 46 FS Compare	CometChat 33 FS Compare
Reviews
Starting Price	$19	$49/Month
Value for money	6.4/10	6/10
Quality of features score	6.6/10	8/10
Usability and Intuitiveness	6.4/10	8/10
Vendor Support	6.4/10	4/10
Likelihood of recommending
The reason for leaving		cost
Attachments/Screencasts	Unrated	Unrated
Pop-up Chat	Unrated	Unrated
Conversation Archiving	Unrated	Unrated
Visitors tracking	Unrated	Unrated
Response Automation	Unrated
Customization	Unrated
Bot integration		Unrated
Word Filtering		Unrated
CRM Integration		Unrated
Chat ratings	Unrated

Ratings

When evaluating weather to go with LiveChat or CometChat which two criteria is most important to you.

Please select from the following and

Does CometChat offer Notifications feature?

SoftwareFindr Radar

Filter by market:

The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like LiveChat is 33 which we've used as a threshold to only show the top 10 solutions.

The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like LiveChat is 46 which we've used as a threshold to only show the top 10 solutions.

There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

Pricing

Pricing Model Subscription
Starting From $19 /
Free Trial
Promotional offer LiveChat Deals
Check LiveChat Pricing

Pricing Model Subscription
Starting From $49 / Month
Free Trial
Promotional offer CometChat Deals
Check CometChat Pricing

$ 21

That is the average price for a solution in this field.

low Mid High

After analyzing 6 similar solutions the data above show that Chat offers the lowest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

Adoption By Geography

According to our data gathered on our platform LiveChat hasn't got a lead over CometChat in any country.

According to our data gathered on our platform CometChat hasn't got a lead over LiveChat in any country.

In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.

Type of Support to Expect

Live Chat
Mail

64%

Continue to avoid vendors after Bad Experience.

40%

Continue to avoid vendors after Bad Experience.

Mail
Phone

Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means both LiveChat and CometChat is below this category average

Video Review

No Video Provided 1

Ranked in these collections

#5 Best WordPress Chat Plugins

#7 Best WordPress Chat Plugins

After analyzing the data on our platform, it's clear that whenever LiveChat and CometChat go head to head within the same category LiveChat has continued to be more popular over CometChat. This ranking data gives you a better understanding of how these solutions stack up in various use cases.

Average FindrScore in this Category

0%
Lowest score
49%
Average score
93%
Highest score

LiveChat 46%
CometChat 33%

LiveChat

CometChat

Behind the scenes

Hmm,sorry no one has uploaded a screenshot of the user interface yet.

Which Should You Choose

It's a win for LiveChat ! LiveChat offers Live Chat, Mail which users are happy with. Looking at the data gathered on our platform LiveChat has a higher FindrScore of 46 which indicates that it could be a better fit over CometChat While LiveChat not as beginner-friendly, it’s still easy for most beginners to grasp, and currently proving a hit with users on our platform. You have much more flexibility over CometChat when it comes to functionality. Hopefully, you now have a clear picture of LiveChat and CometChat pricing, features and user-experience provided these solutions. Both have pros and cons and which you choose will depend on your integration needs, pricing and more. Whichever solution you go with, please come back and leave a review for that product so others can benefit from your experience.

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Frequently Asked Questions

Q. Is LiveChat better than CometChat?

Ans. We have analyzed 1950 data points to answer this question, in 2024 LiveChat is better than CometChat. the scoring 84 whilst CometChat scored 57

Q. For beginners which is better LiveChat or CometChat?

Ans. We ask this very question to our readers and the results are in, CometChat scored better that LiveChat by 16 points crowing it the most user friendly.

Q. What's the price difference between LiveChat and CometChat?

Ans. Looking at the starting price of these two solutions LiveChat is $19/ and subscription which CometChat is $49/Month and subscription. So on the entry level CometChat is more per month.

Q. What is the difference between LiveChat and CometChat?

Ans. The main difference beyond price and support, is LiveChat has an overall higher FindrScore which looks at over 1950 data points powered by real user testing and overall satisfaction.

Q. Out of LiveChat and CometChat which as the better support?

Ans. The data gathered shows that LiveChat as a slightly better user satisfaction that CometChat.

Q. What are a few good alternatives to LiveChat and CometChat?

Ans. Users who research LiveChat and CometChat also look at Olark which as a FindrCsore of 100, See 6 more similar solutions

Q. LiveChat or CometChat which is good for beginners?

Ans. Looking at the scorecard for both these products, the results show that CometChat is better for beginners

Q. Which is better, LiveChat or CometChat in 2024?

Ans. We’ve asked this very question to users like you and the results are in. The majority of users are recommending LiveChat.

Q. How does LiveChat compare to CometChat?

Ans. The main difference beyond price and support, is LiveChat has an overall higher FindrScore which looks at over 1950 data points powered by real user testing and overall satisfaction

Other Alternatives to consider

So LiveChat and CometChat isn't cutting it for you? Here are a few alternatives with similar features that users on our platform also looked at. For a more in-depth breakdown, we always recommend checking out the dedicated alternative page which gives more data on why which solution is recommended. If the price is a big factor to you, the Olark might be worth looking at. For an all-round great solution, then Olark as the highest FindrScore.