Cisco WebEx vs Zoom which is better? (2021 compared)

Today we'll be comparing Cisco WebEx vs Zoom , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best Webinar Software (2021 Compared)" Zoom is ranked 3rd while Cisco WebEx is ranked 7th.

Zoom dominates with an overall user/editors rating of 3.6/5 stars with 4 reviews and Cisco WebEx user/editors rating is 3.2/5 stars with 4 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between Cisco WebEx or Zoom, we have included a few useful alternatives like ReadyTalk based on our community recommendations.

As far as Value for money goes, Zoom wins by 4 marks and Zoom is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of Cisco WebEx vs Zoom

Pros & Cons


Why is Cisco WebEx better than Zoom?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+53

6 Reasons to consider this

  • Cisco WebEx is cheaper than Zoom
  • Compared to others the price is reasonable
  • A contender in Webinar Software
  • Has 0 highlight features
  • Best for No particluar area
  • 100% of users say they would recommend Cisco WebEx
Scroll Down for more details

Why is Zoom better than Cisco WebEx?


FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+89

5 Reasons to consider this

  • Offers free plan with multiple advanced features
  • Great features list
  • Category leader in Webinar Software
  • Has 8 highlight features
  • Has Video Conferencing
  • Has Participant Permissions
  • Has Meeting Initiation and Joining
  • Best for Low cost software
Scroll Down for more details

Overview


Cisco WebEx Cisco WebEx
(4 votes)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

This Cisco-powered tool offers powerful options to help you organize virtual meetings, video conferences, and webinars Cisco WebEx can hold events with a broad range of participants starting from 100... Read full review

Visit Website
Zoom Zoom
(4 votes)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

If you are looking for a powerful webinar tool that allows you to add up to 100 video participants, Zoom can be an excellent choice for you The easily scalable platform allows you to host live... Read full review

Visit Website
Comparison winner

63 FS


78 FS


Reviews
Starting Price $14/Month
Value for money 6.2/10 8/10
Quality of features score 6/10 8/10
Usability and Intuitiveness 6.2/10 7.6/10
Vendor Support 6.8/10 5/10
Likelihood of recommending 100 %
The reason for leaving
Chat
200%
Video Conferencing
1000%
Participant Permissions
240%
File transfer
Unrated
Invitations
100%
Meeting Initiation and Joining
180%
Whiteboard
40%
Mobile Friendly
100%

Ratings

When evaluating weather to go with Cisco WebEx or Zoom which two criteria is most important to you.

Zoom offers the best value for money and is also the is easier to use — deciding between the two is a question of tradeoffs.




Standout Features

1. Video Conferencing

  • Cisco WebEx
  • Zoom
  • {{VideoxConferencing_2.status}}

    2. Participant Permissions

  • Cisco WebEx
  • Zoom
  • {{ParticipantxPermissions_2.status}}

    3. Meeting Initiation and Joining

  • Cisco WebEx
  • Zoom
  • {{MeetingxInitiationxandxJoining_2.status}}

    4. Whiteboard

  • Cisco WebEx
  • Zoom
  • {{Whiteboard_2.status}}

    5. Invitations

  • Cisco WebEx
  • Zoom
  • {{Invitations_2.status}}

    6. Mobile Friendly

  • Cisco WebEx
  • Zoom
  • {{MobilexFriendly_2.status}}

    7. Chat

  • Cisco WebEx
  • Zoom
  • {{Chat_2.status}}

    8. File transfer

  • Cisco WebEx
  • Zoom
  • {{Filextransfer_2.status}}

    We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check Cisco WebEx and Zoom details page for any changes not mentioned here.



    Your trust and accuracy is our top concern, we do our best to keep all information up to date and rely on your feedback along with the product creator to ensure the information you see today is accurate, That being said if you have ever used either Cisco WebEx or Zoom spare 5 seconds of your time to help spot check the information below. Learn more.

    Does Zoom offer Audio Calls feature?

    SoftwareFindr Radar

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like Cisco WebEx is 64 which we've used as a threshold to only show the top 10 solutions.

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like Cisco WebEx is 63 which we've used as a threshold to only show the top 10 solutions.

    There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

    Pricing


    '; Pricing Model Open Source 4 % Subscription73% '; Freemium23% '; One-time License0% Promotional Offers 11% Free Trials 22%
    $ 37.83

    That is the average price for a solution in this field.

    low Mid High
    After analyzing 17 similar solutions the data above show that Onstream offers the lowest starting price while WebinarJam offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

    Adoption By Geography

    According to our data gathered on our platform Zoom is more popular in countries including United Kingdom, Australia, Italy and 3 other Countries

    According to our data gathered on our platform Cisco WebEx hasn't got a lead over Zoom in any country.

    In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.


    Type of Support to Expect


    68%

    Continue to avoid vendors after Bad Experience.
    50%

    Continue to avoid vendors after Bad Experience.
    • Live Chat
    • Mail

    Looking at data gathered on our platform the industry average for this category is 76.22% satisfaction rate which means both Cisco WebEx and Zoom is below this category average

    Video Review


    No Video Provided 1
    No Video Provided 1

      After analyzing the data on our platform, it's clear that whenever Cisco WebEx and Zoom go head to head within the same category Zoom has continued to be more popular over Cisco WebEx. This ranking data gives you a better understanding of how these solutions stack up in various use cases.

      What Real Users Are Saying


      Here at SoftwareFindr we are all about learning from the people who came before us. Our entire platform is powered this way learning from people like you who use software like Cisco WebEx or Zoom every day. We rely not only on your reviews but feature ratings on interaction on the platform to help inform the next set of buyers.

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WebEx Meeting Center is an easy to use software that lets you connect with people all around the globe at once without any worries of line interruption, inconvenient dialing-in process, and downtimes. WebEx Meeting Center lets team members record conference meetings and training, and this is very helpful since it provides us a video or file that we can cling to just in case we want to review what transpired on the call. Its video capability is also beneficial for me as a workforce manager since I can assess non-verbal cues of my clients, subordinates, and bosses. 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Bandwidth issues. Some turned off video to be able to hear, and others could see nothing. I put a tablet to the camera and it danced the video. Then I tried using the powerpoint option, and it cancelled out. when I had it all set up, in the moment when pressure was on it all shut off. I got it on again, and it did work, with audio, for an hour. It had nice emails, and did so easily But I sure would like something better. 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[rating_user_email] => feed@softwarefindr.com [rating_title] => [rating_comment] => : With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decently at best. It suffers from bandwidth issues, even with only two participants in the same building. Furthermore, if a large enterprise buys an account, they are given "dedicated" support. When the client recently kept crashing every time I joined a meeting, I called the WebEx support number. After a half hour, I was told I needed to be transferred to our company's dedicated support team, who (after an hour of not being able to fix my problem) said I needed to be transferred to Cisco. Their agents wanted me to roll back device drivers (that hadn't been updated in over three months) and even suggested I may need to reinstall my operating system! I told them I had no issues with any of the other tools I use daily (Hangouts, Slack, Zoom, Skype for Business) and that I could attend a WebEx meeting if I used a browser. The agents only knew how to read from a script, and still haven't solved my problem. 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      • Most Helpful Favorable Review

        When I started working, I was first introduced in using "Business Link" whenever we have client calls or conference bridge calls, and I thought that is already a great application used for conferences...

        -Verified Reviewer
      • Most Helpful Critical Review

        : With stiff competition from Microsoft's Skype for Business, the venerable GoToMeeting, and newer arrivals like Slack and Zoom, WebEx is now a choice amongst many. When WebEx works, it does so decent...

        -Steve B.
      • Read all Cisco WebEx review
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Another great thing about zoom, is that there is a free subscription option, which has a few limits, but it works great. If you're a paid user you get the perks of personalizing your conference room or hosting a larger group. Unlike other services where you get a trial period and you can't really use it after that unless you pay for it, zoom will always be free, of course with some limitations. 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The only problem I have had is when my speaker malfunctioned on my computer and I to resort to using my phone. Otherwise, this software is very user friendly. 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[rating_user_email] => feed@softwarefindr.com [rating_title] => [rating_comment] => Video / audio quality, disconnection, there are many other better FREE products out there than Zoom. And I do not like giving bad reviews! 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      • Most Helpful Favorable Review

        Zoom is a software that I can't and I wouldn't get away from. I love that is so easy to set up and use. I've used it for school, work, and on ocassions I've used it for personal use to video chat with...

        -Jose L.
      • Most Helpful Critical Review

        Video / audio quality, disconnection, there are many other better FREE products out there than Zoom. And I do not like giving bad reviews! Source: https://www.capterra.com

        -John P.
      • Read all Zoom review

      Average FindrScore in this Category

      1. 0%
        Lowest score
      2. 58%
        Average score
      3. ';
        85%
        Highest score

      Behind the scenes


      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Which Should You Choose

      It's a win for Zoom ! Zoom offers Live Chat, Mail which users are happy with. Looking at the data gathered on our platform Zoom has a higher FindrScore of 78 which indicates that it could be a better fit over Cisco WebEx You have much more flexibility over Cisco WebEx when it comes to functionality. Hopefully, you now have a clear picture of Cisco WebEx and Zoom pricing, features and user-experience provided these solutions. Both have pros and cons and which you choose will depend on your integration needs, pricing and more. Whichever solution you go with, please come back and leave a review for that product so others can benefit from your experience.

      Visit Website

    Frequently Asked Questions

    Q. Is Cisco WebEx better than Zoom?

    Ans. We have analyzed 4933 data points to answer this question, in 2021 Cisco WebEx is better than Zoom. the scoring 89 whilst Zoom scored 53

    Q. For beginners which is better Cisco WebEx or Zoom?

    Ans. We ask this very question to our readers and the results are in, Zoom scored better that Cisco WebEx by 14 points crowing it the most user friendly.

    Q. What's the price difference between Cisco WebEx and Zoom?

    Ans. The solutions are priced slightly different so calculating the price would need to be over a set period. Cisco WebEx is free trail whilst Zoom is freemium,

    Q. What is the difference between Cisco WebEx and Zoom?

    Ans. The main difference beyond price and support, is Cisco WebEx has an overall higher FindrScore which looks at over 4933 data points powered by real user testing and overall satisfaction.

    Q. Out of Cisco WebEx and Zoom which as the better support?

    Ans. The data gathered shows that Cisco WebEx as a slightly better user satisfaction that Zoom.

    Q. What are a few good alternatives to Cisco WebEx and Zoom?

    Ans. Users who research Cisco WebEx and Zoom also look at ReadyTalk which as a FindrCsore of 89, See 17 more similar solutions

    Q. Cisco WebEx or Zoom which is good for beginners?

    Ans. Looking at the scorecard for both these products, the results show that Zoom is better for beginners

    Q. Which is better, Cisco WebEx or Zoom in 2021?

    Ans. We’ve asked this very question to users like you and the results are in. The majority of users are recommending Cisco WebEx.

    Q. How does Cisco WebEx compare to Zoom?

    Ans. The main difference beyond price and support, is Cisco WebEx has an overall higher FindrScore which looks at over 4933 data points powered by real user testing and overall satisfaction

    Other Alternatives to consider



    So Cisco WebEx and Zoom isn't cutting it for you? Here are a few alternatives with similar features that users on our platform also looked at. For a more in-depth breakdown, we always recommend checking out the dedicated alternative page which gives more data on why which solution is recommended. If the price is a big factor to you, the ClickMeeting might be worth looking at. For an all-round great solution, then ReadyTalk as the highest FindrScore.



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