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ClickDesk vs LiveChat which is better? (2024 compared)

Today we'll be comparing ClickDesk vs LiveChat , to ultimately help you decide which is the best solution for you. The information below is based on real data from our community of users like you, giving you a truly unbiased comparison. In the collection " Best WordPress Chat Plugins for Customer Support 2024" ClickDesk is ranked 3rd while LiveChat is ranked 5th.

LiveChat dominates with an overall user/editors rating of 3.2/5 stars with 3 reviews and ClickDesk user/editors rating is 2.4/5 stars with 4 reviews. This data is calculated in real-time from verified user reviews or editors rating if there isn't enough data for user rating.

If for whatever reason by the end of this comparison you are unable to choose between ClickDesk or LiveChat, we have included a few useful alternatives like Olark based on our community recommendations.

As far as Value for money goes, LiveChat wins by 3.2 marks and LiveChat is also voted as the easiest solution to use

Without further ado, let's look at a detailed breakdown of ClickDesk vs LiveChat
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Pros & Cons


Why is ClickDesk better than LiveChat?

FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+77

7 Reasons to consider this

  • ClickDesk is cheaper than LiveChat
  • Compared to others the price is reasonable
  • Offers free plan with multiple advanced features
  • Great features list
  • Category leader in WordPress Chat Plugins
  • Has 9 highlight features
  • Has Visitors tracking
  • Has Video Chat
  • Has Reporting
  • Best for Low cost software
Scroll Down for more details

Why is LiveChat better than ClickDesk?

FindrScore (fs) The Scoring is based on our unique algorithm that looks at reviews, votes, behavior, social signals and more. Learn more
+54

5 Reasons to consider this

  • Compared to others the price is reasonable
  • Great features list
  • A contender in WordPress Chat Plugins
  • Has 15 highlight features
  • Has Workflow
  • Has Visitors tracking
  • Has User, Role, and Access Management
  • Best for No particluar area
Scroll Down for more details

Overview


ClickDesk ClickDesk
(4 votes)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

It’s among the most recommended plugins which are available for free It is perfectly integrated into the WordPress platform to give a proper functionality It can take care of both online and... Read full review
Download/Demo
Comparison winner
LiveChat LiveChat
(3 votes)

N/A/5

G2
+

N/A/5

Capterra
+

N/A/5

Trustpilot

LiveChat was founded back in 2002 and now support over 24000 companies in 150 countries in daily support and sales tasks LiveChat is a proven solution for providing excellent online support within... Read full review
Visit Website
ClickDesk

53 FS
LiveChat

46 FS
Reviews
Starting Price $19
Value for money 5/10 6.4/10
Quality of features score 4.8/10 6.6/10
Usability and Intuitiveness 4.8/10 6.4/10
Vendor Support 4.6/10 6.4/10
Likelihood of recommending
The reason for leaving
Pop-up Chat
Unrated
Unrated
Conversation Archiving
Unrated
Unrated
Reporting
Unrated
Unrated
Customization
Unrated
Unrated
Chat ratings
Unrated
Unrated
Visitors tracking
Unrated
Unrated
Notifications
Unrated
Unrated
Ticket Collaboration
Unrated
Knowledge Base
Unrated
Social Integration
Unrated

Ratings

When evaluating weather to go with ClickDesk or LiveChat which two criteria is most important to you.

Please select from the following and

LiveChat offers the best value for money and is also the is easier to use — deciding between the two is a question of tradeoffs.




Standout Features

1. Workflow

  • ClickDesk
  • LiveChat
    • {{Workflow_2.status}}

    2. Visitors tracking

  • ClickDesk
    • {{Visitorsxtracking_1.status}}
  • LiveChat
    • {{Visitorsxtracking_2.status}}

    3. Video Chat

  • ClickDesk
    • {{VideoxChat_1.status}}
  • LiveChat

    • 4. User, Role, and Access Management

  • ClickDesk
  • LiveChat
    • {{UserxxRolexxandxAccessxManagement_2.status}}

    5. Ticket Collaboration

  • ClickDesk
  • LiveChat
    • {{TicketxCollaboration_2.status}}

    6. Social Integration

  • ClickDesk
  • LiveChat
    • {{SocialxIntegration_2.status}}

    7. Response Automation

  • ClickDesk
  • LiveChat
    • {{ResponsexAutomation_2.status}}

    8. Reporting

  • ClickDesk
    • {{Reporting_1.status}}
  • LiveChat
    • {{Reporting_2.status}}

    9. Pop-up Chat

  • ClickDesk
    • {{PopxupxChat_1.status}}
  • LiveChat
    • {{PopxupxChat_2.status}}

    10. Notifications

  • ClickDesk
    • {{Notifications_1.status}}
  • LiveChat
    • {{Notifications_2.status}}

    11. Knowledge Base

  • ClickDesk
  • LiveChat
    • {{KnowledgexBase_2.status}}

    12. Customization

  • ClickDesk
    • {{Customization_1.status}}
  • LiveChat
    • {{Customization_2.status}}

    13. Customer Profiles

  • ClickDesk
  • LiveChat
    • {{CustomerxProfiles_2.status}}

    14. Conversation Archiving

  • ClickDesk
    • {{ConversationxArchiving_1.status}}
  • LiveChat
    • {{ConversationxArchiving_2.status}}

    15. Chat ratings

  • ClickDesk
    • {{Chatxratings_1.status}}
  • LiveChat
    • {{Chatxratings_2.status}}

    16. CRM Integration

  • ClickDesk
    • {{CRMxIntegration_1.status}}
  • LiveChat

    • 17. Attachments/Screencasts

  • ClickDesk
  • LiveChat
    • {{AttachmentsxScreencasts_2.status}}

    We have ordered the list of features above by what users are telling us is more important to them. Technology is fast-moving so we always suggest that you check ClickDesk and LiveChat details page for any changes not mentioned here.



    Your trust and accuracy is our top concern, we do our best to keep all information up to date and rely on your feedback along with the product creator to ensure the information you see today is accurate, That being said if you have ever used either ClickDesk or LiveChat spare 5 seconds of your time to help spot check the information below. Learn more.

    Does ClickDesk offer Response Automation feature?
    Does LiveChat offer Video Chat feature?

    SoftwareFindr Radar

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like ClickDesk is 33 which we've used as a threshold to only show the top 10 solutions.

    The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like ClickDesk is 53 which we've used as a threshold to only show the top 10 solutions.

    There is an old notion that higher price equals better quality, whilst that is sometimes the case. The chart above aims to give clarity whether there is a correlation between Price and the FindrScore.

    Pricing


    '; Pricing Model Open Source 0 % Subscription78% '; Freemium22% '; One-time License0% Promotional Offers 0% Free Trials 0%
    $ 21

    That is the average price for a solution in this field.

    low Mid High
    After analyzing 6 similar solutions the data above show that Chat offers the lowest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at what's on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa.

    Adoption By Geography

    According to our data gathered on our platform ClickDesk hasn't got a lead over LiveChat in any country.

    According to our data gathered on our platform LiveChat hasn't got a lead over ClickDesk in any country.

    In order to give you more personalized recommendations, we tailor the ranking of a product to reflect what users are currently using in your geographical area.


    Type of Support to Expect


    • Live Chat
    • Mail
    • Phone
    46%

    Continue to avoid vendors after Bad Experience.
    64%

    Continue to avoid vendors after Bad Experience.
    • Live Chat
    • Mail

    Looking at data gathered on our platform the industry average for this category is 67.14% satisfaction rate which means both ClickDesk and LiveChat is below this category average

    Video Review


      Ranked in these collections


      After analyzing the data on our platform, it's clear that whenever ClickDesk and LiveChat go head to head within the same category ClickDesk has continued to be more popular over LiveChat. This ranking data gives you a better understanding of how these solutions stack up in various use cases.

      Average FindrScore in this Category

      1. 0%
        Lowest score
      2. 49%
        Average score
      5. ';
        93%
        Highest score


      ClickDesk ClickDesk
      LiveChat LiveChat

      Behind the scenes


      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Hmm,sorry no one has uploaded a screenshot of the user interface yet.

      Which Should You Choose

      It's a win for ClickDesk ! ClickDesk offers Live Chat, Mail, Phone which users are happy with. Looking at the data gathered on our platform ClickDesk has a higher FindrScore of 53 which indicates that it could be a better fit over LiveChat While ClickDesk not as beginner-friendly, it’s still easy for most beginners to grasp, and currently proving a hit with users on our platform. However, you get a lot more functionality and flexibility with LiveChat which you may need to take into consideration. Hopefully, you now have a clear picture of ClickDesk and LiveChat pricing, features and user-experience provided these solutions. Both have pros and cons and which you choose will depend on your integration needs, pricing and more. Whichever solution you go with, please come back and leave a review for that product so others can benefit from your experience.

      Download/Demo

    Frequently Asked Questions

    Q. Is LiveChat better than ClickDesk?

    Ans. We have analyzed 1962 data points to answer this question, in 2024 LiveChat is better than ClickDesk. the scoring 77 whilst ClickDesk scored 54

    Q. For beginners which is better LiveChat or ClickDesk?

    Ans. We ask this very question to our readers and the results are in, LiveChat scored better that ClickDesk by 16 points crowing it the most user friendly.

    Q. What's the price difference between LiveChat and ClickDesk?

    Ans. The solutions are priced slightly different so calculating the price would need to be over a set period. ClickDesk is freemium whilst LiveChat is subscription,

    Q. What is the difference between LiveChat and ClickDesk?

    Ans. The main difference beyond price and support, is LiveChat has an overall higher FindrScore which looks at over 1962 data points powered by real user testing and overall satisfaction.

    Q. Out of LiveChat and ClickDesk which as the better support?

    Ans. The data gathered shows that LiveChat as a slightly better user satisfaction that ClickDesk.

    Q. What are a few good alternatives to LiveChat and ClickDesk?

    Ans. Users who research LiveChat and ClickDesk also look at Olark which as a FindrCsore of 100, See 6 more similar solutions

    Q. LiveChat or ClickDesk which is good for beginners?

    Ans. Looking at the scorecard for both these products, the results show that LiveChat is better for beginners

    Q. Which is better, LiveChat or ClickDesk in 2024?

    Ans. We’ve asked this very question to users like you and the results are in. The majority of users are recommending LiveChat.

    Q. How does LiveChat compare to ClickDesk?

    Ans. The main difference beyond price and support, is LiveChat has an overall higher FindrScore which looks at over 1962 data points powered by real user testing and overall satisfaction

    Other Alternatives to consider


    See More

    So ClickDesk and LiveChat isn't cutting it for you? Here are a few alternatives with similar features that users on our platform also looked at. For a more in-depth breakdown, we always recommend checking out the dedicated alternative page which gives more data on why which solution is recommended. If the price is a big factor to you, the Olark might be worth looking at. For an all-round great solution, then Olark as the highest FindrScore.



    Olark

    Olark

    (1 vote)
    93/100
    SnapEngage

    SnapEngage

    (1 vote)
    164/100
    Chat

    Chat

    (1 vote)
    219/100
    LiveChat

    LiveChat

    (3 votes)
    265/100
    Pure Chat

    Pure Chat

    (1 vote)
    306/100
    CometChat

    CometChat

    (1 vote)
    339/100
    See More Alternatives

    Related Comparison

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