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SnapEngage Reviews: Pricing and Features

71/100

Capterra

Trustpilot

Download/Demo

Features & Functionality

Industry avg 7.02

7/10

Ease of use

Industry avg 7.02

7/10

Value for money

Industry avg 6.92

6/10

Customer Support

Industry avg 6.72

8/10

Best For:

Customer support

would you reccommend SnapEngage ?

In this review

Pros & Cons
Pricing
Price Comparison
Key Features
Versus
Videos
Awards
Market Overview
Alternative
Geographic Adaption
Support
Overview
FAQs
Comparison Table
Reviews

Manage by : Brian | Category : WordPress , | The score for this software has not changed over the past month.

Editors note – This review has been created by looking at 1097 datapoints and the opinions of actual users of the software and the company representative. SnapEngage as a FindrScore of 71. Many users on our platform to express great satisfaction in the service provided overall.

Pros & Cons

3 Reasons to buy

Compared to others the price is reasonable
Category leader in WordPress Chat Plugins
Best for Customer support

1 Reasons not to buy

Lack of features compared to other solution in this category

SnapEngage Pricing Overview

Pricing Model:Free trail, Subscription
Promotional Offer: View offers on similar solutions

$21

That is the average price for a solution in this field and SnapEngage is on the lower end so price wise it’s a great offer.

low Mid High

After analyzing 6similar solutions the data above show that Chat offers the lowesest starting price while Pure Chat offers the highest entry price.That being said is also worthtaking a closer look at whats on offer because sometimes you may get way more value for a solution with a higher entry price and vise versa

Key Features

No features listed!

Compare SnapEngage to Similar Solutions

When evaluating SnapEngage our users also give serious thoughts to these other solutions

Ranking & Positions

Best WordPress Chat Plugins

# 2 position out of 7 items

SoftwareFindr Market Radar

Filter by market:

The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like SnapEngage is 33 which we’ve used as a threshold to only show the top 10 solutions.

The SoftwareFindr Radar compares all solutions on our platform in your chosen category and tries to segment them to give you a visual representation of the market. All the solutions are compared two-dimensionally which takes into account their FindrScore which is given based on numerous data points and research frequency. The average FindrScore for products like SnapEngage is 43 which we’ve used as a threshold to only show the top 10 solutions.

Alternatives to SnapEngage

Olark

86/100

ClickDesk

60/100

Chat

70/100

LiveChat

68/100

Pure Chat

70/100

CometChat

69/100

See More

Not quite satisfied with SnapEngage? No worries, users who research this solution also look at Olark. The cheapest alternatives we found in our system are Olark which users are having a positive experience with. For a detailed breakdown, click here to see the best SnapEngage alternatives.

Adaptation by Geography

Country	Usage
United States	50%
India	0%
United Kingdom	0%
Australia	0%
Brazil	0%
Canada	0%
Germany	0%
France	0%
Italy	0%
Indonesia	0%
Pakistan	0%
Poland	0%
Bangladesh	0%
Spain	0%
Netherlands	0%

After analyzing our data gathered on our platform SnapEngage is popular in these countries United States

What Support Does This Vendor Offer?

80%

satisfaction rating which indicates that you will be in good company with SnapEngage

Looking at data gathered on our platform the industry average for this category is 67.14 % satisfaction rate which means SnapEngage is above this industry average

If you were impressed with my first recommendation but were disappointed to know that it wasn’t supporting WordPress natively, then have a look at SnapEngage. It’s a plugin offering a similar set of features and functionalities with tons of customizations, and it offers an official plugin to make the system work perfectly on WordPress platform. It’s again a premium product but based on the set of features it packs; the investment is worth. It packs integration for other Helpdesk and CRM systems and even has dedicated app for iOS and Android platforms that can bring the support system to the smartphones. The chat part holds a bunch of customizations, allowing you to gain an overall custom look, and it packs features like SMS support, PCI Compliance secure data, file exchange (support for attachments), and much more. The plugin itself comes with dedicated support and proper documentation.

Plugin highlights:

The layout and every element are optimized to work on touchscreen devices, smartphones, and tablets, thanks to the responsive UI.
It allows putting a survey within the chat system, making sure that more people participate in the same.
It keeps a track of the activity, putting practice invitations, and pushing proper reminders whenever needed.
It packs a dashboard which is updated in real-time to help you track everything in the system, and the data can also be used within Google Analytics.

Frequently Asked Questions

Q. Is SnapEngage good for beginners?

Ans. Users who have used SnapEngage as reported that it’s fairly easy to grasp.

Q. How good is SnapEngage in United States?

Ans.Out of all the users on our platform SnapEngage as the highest adaptation rate in United States

Q. How much does SnapEngage cost?

Ans. You can expect to pay around $ USD per

Q. What type of support can I expect with SnapEngage?

Ans. The majority of users who are sharing their experience with us on SnapEngage are experiencing a positive experience with the support offered through .

Q. Are there any coupons for SnapEngage?

Ans. There are no record on our system of SnapEngage offering coupons historically

Q. Can I try SnapEngage for free?

Ans. The isn’t a mention of a free trial on our system but you can always check to see it a money back guarantee is on offer with SnapEngage .

Q. Are there any Free alternative to SnapEngage?

Ans. Yes, Pure Chat is proving quite popular with our users, see how it stacks up against SnapEngage

Q. Is SnapEngage the best WordPress Chat Plugin ?

Ans. SnapEngage is ranked 2 on that list according to 62 users.

Q. Which is better SnapEngage or Olark?

Ans. This is a tricky question as it all depends on your needs, but SnapEngage as a higher FindScore than Olark which factors in many data points. Have a closer look to see why?

	Olark 93 FS Compare	ClickDesk 53 FS Compare	Chat 48 FS Compare	LiveChat 53 FS Compare	Pure Chat 41 FS Compare	CometChat 33 FS Compare
Reviews
Starting Price				$19	$79	$49/Month
Value for money	10/10	5/10	7/10	6.4/10	8/10	6/10
Quality of features score	10/10	4.8/10	6/10	6.6/10	6/10	8/10
Usability and Intuitiveness	10/10	4.8/10	6/10	6.4/10	7/10	8/10
Vendor Support	10/10	4.6/10	8/10	6.4/10	6/10	4/10
Likelihood of recommending
The reason for leaving						cost
Pop-up Chat		Unrated		Unrated	Unrated	Unrated
Conversation Archiving		Unrated		Unrated	Unrated	Unrated
Visitors tracking		Unrated		Unrated	Unrated	Unrated
Reporting		Unrated		Unrated	Unrated
Notifications		Unrated		Unrated	Unrated
Customization		Unrated		Unrated
Chat ratings		Unrated		Unrated
Video Chat		Unrated				Unrated
CRM Integration		Unrated				Unrated
Response Automation				Unrated	Unrated

Compare the top two solutions:

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